Refund Policy – Elite Fitness FZE

At Elite Fitness FZE, we are committed to providing high-quality services to support your fitness journey. If you are not satisfied with our service, we offer a refund of the remaining balance within 7 days of payment. After this period, refunds will no longer be possible.

Once we receive and process your complaint, refunds will be issued within 21 days.

Session Expiry & Extensions
To ensure you receive all your required sessions and achieve your fitness goals, the following session expiry policies apply:

*12-session package: Expires 30 days from the date of purchase.
*36-session package: Expires 120 days from the date of purchase.
*72-session package: Expires 213 days from the date of purchase.
*144-session package: Expires 365 days from the date of purchase.
*Any unused sessions after the expiration period will be forfeited.

Refund Exceptions
A refund may be granted under the following exceptional circumstances, provided you submit a doctor’s prescription confirming an inability to continue for a minimum of three months:
*Pregnancy
*Serious illness
*Severe injury

For further inquiries or assistance regarding our refund policy, please contact our support team.

By using the Elite Fitness FZE Properties (Digital), and the features and services made available through the Properties (Digital), you are acknowledging that you have read, understand and agreed to the terms and conditions of this Privacy Policy and expressly consent to our collection, use and disclosure of your personal information, as described in this Privacy Policy.

We use the personal information collected through the Properties (Digital) in an effort to fulfill our commitment.

If we change Privacy Policy, we will post the revised document here.

Your continued use of the Properties (Digital) your acceptance of such changes and agreement.

We use cookies and similar technologies to enhance your experience on our Properties (Digital). For example, a cookie enables us to remember the region or specific club page you have visited so the next time you return to our site you do not have to select that club or region again.

You can adjust how your Browser (like Chrome or Safari) responds to cookies (e.g., to warn you every time a cookie is sent, or to turn off all cookies). By disabling your cookies, please understand you will not have access to some of the features that enhance your user experience on the Properties (Digital).

Elite Fitness FZE does not currently allow third parties to collect personally identifiable information about your online activities over time and across different websites when that individual uses the Properties (Digital) and therefore does not respond to web browser "do not track" signals.